Last updated: September 12th, 2026
We want you to feel confident ordering from PurePath. If you’re not satisfied with your purchase for any reason, you may request a refund within 60 days of receiving your order.
To request a refund, contact us at support@purepathshop.ca with your order number.
If your request qualifies under our 60-Day Money-Back Guarantee, you are eligible for a refund to your original payment method. Depending on the circumstances, we may also offer a replacement or another resolution as an optional alternative.
To qualify for our 60-Day Money-Back Guarantee:
Your request must be submitted within 60 days of receiving your order.
You must provide your order number or other proof of purchase.
If a return is required, the item must not have been intentionally damaged, altered, or misused.
You do not need to provide a detailed explanation for simply being dissatisfied with your purchase.
For damaged, defective, incorrect, or delivery-related orders, we may request photos, videos, or other information reasonably necessary to investigate the issue and provide the appropriate resolution.
Email support@purepathshop.ca with:
Your order number
Photos or videos, if applicable for a damaged, defective, or incorrect item
Our support team will review your request and provide the appropriate next steps.
Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.
In many cases, we may be able to process your refund or otherwise resolve your request without requiring you to physically return the product.
If a return is required, we will provide you with return instructions and the appropriate return address.
Do not return products to the address shown on your original shipping label unless specifically instructed to do so by our support team.
If your item arrived damaged, defective, or incorrect, we will cover the cost of return shipping when a return is required or provide another appropriate resolution.
For other approved returns, return shipping costs may be the responsibility of the customer. Our support team will confirm this before you send anything back.
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, at support@purepathshop.ca.
Please include your order number and, when possible, clear photos of the item and packaging so we can investigate and resolve the issue quickly.
Contacting us after 7 days does not automatically prevent you from making a claim under our 60-Day Money-Back Guarantee.
Sale, promotional, and discounted items remain eligible for our 60-Day Money-Back Guarantee.
Purchasing an item during a promotion or at a discounted price does not remove your ability to request a refund under this policy.
Certain products may not be eligible for physical return for health, safety, or regulatory reasons, including:
Perishable goods
Custom or personalized products
Certain opened personal care products
Hazardous materials
Flammable liquids or gases
Gift cards
Where a physical return cannot be accepted, we may still provide a refund or another appropriate resolution when applicable under this policy.
Gift cards are non-refundable.
If you are unsure whether your item qualifies, contact us at support@purepathshop.ca.
If you would prefer a different item or replacement, please contact us first.
Depending on the situation, we may arrange a replacement directly or ask you to complete an approved return.
A replacement, exchange, or other alternative resolution may be offered instead of a refund, but you are not required to accept an alternative in place of a refund when you otherwise qualify under our 60-Day Money-Back Guarantee.
Once your refund request has been reviewed and approved, we will process the refund to your original payment method.
If a physical return is required, your refund may be processed after we receive and inspect the returned item.
Approved refunds are typically processed by us within 10 business days.
After we issue the refund, your bank, credit card provider, or payment processor may require additional time before the funds appear in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@purepathshop.ca.
If you have any questions about returns, refunds, replacements, or your eligibility under this policy, contact our support team at:
